Bretton Woods Guest services/Winterbike race

For the final week at BW I worked in guest services on friday, and Saturday morning the participated in the Winterbike race in the afternoon, then was one of the judges for the big air competition. On Friday I helped Lance go through all the lost and found items from the season. ones that we could find the owner of we contacted them and set up shipping of the items. This to me seems like something that will add to the guest satisfaction. Stuff that we could not find the owner of we packed up to be taken to the local thrift store, which will provide people who may not be able to afford new equipment a chance at getting some nice gear at a good price. This can be seen as sustainable since they are not just throwing out the "lost" items, but making sure that they find a good home. On Saturday I helped lance sell a few tickets in the morning, then went and helped Sylvia from winterbike with the registration. Since there was not much going on at the resort I was able to enter the race as well, which was alot of fun even thought the race course was quite challenging with all the soft snow. After the race I helped out by judging the big air competition, this was a fun spectator event with some good crashes. I had alot of fun with this event and it seemed that everyone involved was enjoying them selves. Also I think it is good for the resort since having an event like this brings in people who may not have ever come to the resort other wise.

Bretton Woods Hobbits/Pass holder's day

On this Friday I was to work with the Hobbits ski school for the day. The day did not start off to well when it had been pouring rain overnight, so most of the kids did not show up. Epically for me, a snowboarder the day was really slow. In the morning I helped Tucker the one snowboard instructor clean and put away the boars from yesterday. Finally in the PM session we had one kid who was a snowboarder show up so I was able to get an idea of how it all worked. I can see how this can be considered a major sustainability part of the industry since you are getting your next generation of skiers and riders hooked on snow. As for Saturday I helped James with the season pass holder's day. In the morning there was breakfast and in the afternoon a lunch buffet, along with a raffle. To me this seemed like a very good thing to offer to the pass holders, everyone that I spoke with seemed to be enjoying themselves. James told me that the is an older couple that had passes to Waterville in the past but has been coming to Bretton since the started to do this event. I would say that this event benefits both the customer and the resort since it give the customer the feeling of importance as well as bringing in more pass sales for the resort.

Bretton Woods Lift Opps.

For my first week at BW I worked with the lift department. While there I got a good introduction to what it takes to keep lifts up and running smoothly. When I first got there I was introduced to Courtney who is the head of lift operations, she first had me work with Kirk and Sue who work at the beginner area lift there I helped them shovel out and fix up the ramp to help people load smoothly. Next I helped Courtney dig out and clean up one of the magic carpets to prevent it from freezing up overnight with the change in teps. On the second day I spent some time at West Mountain Lift "quading" and directing traffic with the people loading. When I first got there it was kind of a mess as far as the lines went, during the process I was told by one of the guests that what I was doing was making a big difference to how the line was working, so you could say that having someone doing what I was doing goes a long way in guest satisfaction! At the end of the day I went around with Courtney to check up on all the lifts and attendants to make sure that everyone was doing well and had no issues, she said that she finds that doing that really helps keep up moral among the workers. Over all I found it interesting to see lift opps from the "other side".